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Branch Manager

Must be available to work Monday - Friday and every other Saturday during normal business hours.
Bachelor's degree; or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Extensive background in bank operating policies and procedures, banking regulations (state and federal), bank products/services, employee development and public relations
Management and coaching skills for leading staff.
Ability to read, write and speak English. Excellent verbal, listening and communication skills. Strong customer relations skills; ability to work with employees and customers in a cooperative manner. Ability and desire to work as part of a diverse team.
Demonstrated skill in soliciting business for bank deposit products and services. Ability to identify client needs, present banking solutions and bank products. Ability to recognize closing opportunities and retain and grow customer relationships.
Strong organizational skills and attention to detail; ability to resolve conflict situations.
Possess good judgment skills. Ability to make decisions, research and solve problems, work independently, handle confidential information and manage multiple tasks.
Ability and desire to represent Central Bank in the community.
Ability to accept and facilitate change driven by customer, Bank or market needs.
Willingness to assume additional responsibilities/duties/projects as they arise.
Ability to operate office equipment including computer, calculator/adding machine, telephone, voice mail, electronic typewriter, copy/fax machine, and security devices.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ability to drive a vehicle. Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes. Job Description: This full-time position is located at the Belton facility for Central Bank of the Midwest.
Must be able to relate to others beyond giving and receiving instructions, get along with coworkers without exhibiting behavioral extremes, perform work activities requiring negotiating, instructing, supervising (where applicable), persuading or speaking with others, and respond appropriately to criticism and coaching from a supervisor
Administrative control over functions of the banking center, including implementation of bank policy and explanation of company programs policies, and objectives.
Develop a banking center market plan utilizing effective STEP sales techniques that will generate additional Retail sales business, including deposits, loan referrals, and referrals to other lines of business. Implement tactical plans that focus our relationship selling effort to manage our most profitable customers in the community. Identify opportunities to deepen our relationship with customers that have a minimal relationship but offer upside potential and proactively sell to this customer base. Identify clients who are not profitable and proactively manage the relationship to be a more profitable one.
Actively call on new and prospective customers, exploring needs and cross-selling and recommending bank products and services that are in the best interest of the customer and that achieve their financial objectives. Actively profile customers to ensure the banking center personnel understand the total customer financial picture and are able to meet and exceed customer needs.
Responsible for loan referrals; ability to recognize loan opportunities, talk with customers, take loan applications and close consumer loans not secured by real estate. Refer commercial and/or mortgage loan prospects to the appropriate area.
Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
Maintain prescribed security controls to protect the banking center against fraudulent operations and unnecessary risk or exposure. Monitor and reviews bank's security procedures and ensure staff's thorough understanding and full compliance of bank's security procedures. Ensure staff understand their role in event of robbery and post-robbery procedures.
Ensure that standard operating procedures are being followed and provide guidance and training to branch personnel on operating problems, handling of exceptions and adjustments. Assist internal and external auditors with regular audit functions.
Recruit and develop staff to ensure proper staffing levels. Ensure accurate and complete performance management reviews and assist employees with development. Review and monitor individual staff compensation (merit and incentive compensation) to ensure appropriateness to skill and knowledge.
Responsible for personnel administration, such as employment interviews, training and development, coaching, counseling, and performance reviews. Makes recommendations and decisions on hiring, discipline, promotion, transfers and terminations.
Maintain an atmosphere conducive to open communication. Resolve personnel issues and grievances with input and assistance from Assistant Manager, Retail Sales Manager, and Human Resources. Issue written and oral instructions as needed.
Conduct regular meetings with Assistant Manager and as needed with staff to review problems, policies, procedures and updates of activities within the Bank.
Ensure staff's thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Provide sales leadership for the banking center staff by communicating regularly with staff about the Bank's strategic vision. Establish daily, weekly, monthly, and quarterly sales goals. Schedule and lead weekly banking center sales meetings. Brainstorm with staff on ways to better serve customers and differentiate Central Bank from competitors.
Hold staff accountable for sales and service standards and for meeting sales goals. Observe, coach and recognize staff to achieve superior performance levels. Ensure all staff is trained in sales and service techniques. Model sales process skills and techniques.
Demonstrate the highest level of professionalism, efficiency and customer service in the banking center resolving the most difficult customer issues.
Understand and maintain a thorough knowledge of Central Bank's services, operations, and organization; communicate this understanding to others when appropriate, and refer inquiries and correspondence to the proper department or individual.
Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with senior manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services. Enter personal referrals in the iStep system and ensure that branch personnel are utilizing the iStep system for referrals. Coach branch personnel in sales skills and hold them accountable for results.
Complete or attend all required training.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assists others in the bank and performs other duties as needed and/or directed.
May be assigned other duties and responsibilities or work/ training at other locations.

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